Refund policy

Purchases from the The Nourish Department website may be returned up to 30 days from confirmed delivery if the product is unused, unopened and in a form that could be resold. The refund will be made to the original form of payment, and cannot be amended. Returned products will be refunded, however postage is non-refundable.
Missing, damaged or defective products must be reported within 30 days of delivery to the The Nourish Department email support team, including a description of the issue. These products will be replaced at no additional cost.
For more information or to report an issue please email: contact@thenourishdepartment.com

Refunds

Refunds will only be accepted if they are requested prior to your order status changing to ‘Processing’, Once the order has begun processing and is due for dispatch a refund is not available. Please note the time for an order to enter a ‘Processing’ state will depend on the day, and volume of orders pending.

Payments

Your order will be charged in the currency displayed on the website. We currently support AUD, USD and GBP. The order amount will be deducted from the provided Credit Card, PayPal account or AfterPay (Australian customers only) account immediately at purchase.
The Nourish Department is not responsible for any additional fees or charges applied by your financial institution for currency conversion fees. If you are purchasing from us in a foreign currency to your own, the final cart total may not reflect the total charged to your account, which will be due to currency conversion fees and charges imposed by your financial institution. The Nourish Department recommends speaking with your financial institution regarding their applicable fees and conversion rates prior to placing your order if you are purchasing in a foreign currency.

Order Cancellation

The Nourish Department holds the right to cancel and refund any order at any point in time. Customers will always be alerted if an order needs to be cancelled.